Refund Policy

Before contacting MobiVio Solutions. (“MobiVio”) to request a refund, you may need to check whether your order is eligible for a refund.

The following purchases are not eligible for return:

• The purchase has exceeded 30 days from the initial payment date.

• The license of the purchase is expired, which means the purchase has exceeded the product's specified period. Besides, for a few products that are sold by credits, hours, or characters, the credits, hours, or characters have been used up though the subscription expiration date was not reached; Or the subscription is expired but the credits, hours or characters has not been used up.

• The product suggestion can’t be met. MobiVio encourages you to read the product description and try the free version before making the final purchase decision.

• An unauthorized payment was made due to credit card fraud or other reasons. MobiVio recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. As MobiVio cooperates with independent payment platforms, it's impossible to monitor authorization during payment.

• The confirmation email was not received within one hour. Ordinarily, once an order has been validated, MobiVio's system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. In this case, you should contact the MobiVio Sales Support Team (sales@mobivio.com).

• Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company.

• MobiVio Product price differences between different regions.

• A refund request for part of a bundle. MobiVio cooperates with third-party payment platforms that do not support any partial refund within an order; whereas, MobiVio may refund the whole bundle after you’ve purchased the correct product separately within the purchased bundle's guarantee period.

• A 'change of mind' after purchase.

• A refund request for the renewal order with personal reasons like "I don't know it was renewed" or "I don't need it anymore". A notification email would be sent to you 15 days ahead of the deduction date. The auto subscription can be canceled at anytime before the deduction time.

• A refund request due to technical issue, with the customer refusing to cooperate with the MobiVio Sales Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the MobiVio Sales Support Team.

• Products purchased from individuals, resellers, or online auction sites (such as eBay, Amazon Marketplace).

• Any MobiVio product purchased from any seller other than MobiVio may only be returned to your seller from which the product was purchased, in accordance with that seller's return policy, if any.

However, MobiVio welcomes you to contact us for refund in any of the following situations.

• Purchase of Extended Download Service (EDS), Registration Backup Service (RBS), or Download Insurance Service outside of product purchase, without knowing that they can be removed.

• Purchased of a wrong product, but you then placed the correct order from MobiVio.

• Purchase of the same product twice or purchase of two products with similar functions.

• You don’t receive the confirmation email within 24 hours of purchase, failed to get it after contacting the MobiVio Sales Support Team, and have not received a timely response (within 24 hours) from the MobiVio Sales Support Team after making contact.

• Software purchased has terminal technical problems, and no solution has been provided within 15 days. MobiVio will refund the purchase price if you don't want to wait for a future upgrade.

Please note that once a refund is issued, the corresponding license will be deactivated, and it is required to uninstall the software from your device (computer or smartphone).